Delivery Information

All orders placed will be shipped via our Delivery Services unless otherwise requested. Standard Delivery time frames apply. A surcharge may be applied to select items due to size and weight. We are unable to ship to P.O. Box address.Our goal is to process all orders in 24 hours of receipt. Orders are processed and shipped Tuesday through Saturday 10:00 am to 4:00 pm EST. excluding holidays. If we encounter any problems processing or shipping your order you will be notified within 48 hours.

Rush Orders:

Our goal is mainly to provide the best Customer Service possible. We strive to ship all orders in 24 hours of order receipt. If you require same day turn around, the order will be considered a “Rush Order”. All Rush Orders will be subject to a $25 fee.On the orders that require same day processing and overnight shipping, orders must be placed no later than noon in the Eastern Standard Time Zone.

Tracking & Insuring your Order:

You will receive one or more Tracking Numbers via e-mail. This tracking number can be used to track the status of your order at our shipping carriers’ website (USPS. UPS & Fed Ex)We do require shipping insurance on any order over $100.00. Cost of insurance will be applied to the Shipping Cost at time of check out. Shipping insurance in not negotiable and the order can be negated by (TIME WARP, LLC) if customer whishes not to insure an item over $100.00.

Canceling an Order:

You can cancel your order at any time prior to shipping from our center by calling (586) 362-8843. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to out (Return Policy) for return instructions. Shipping and Handling fees are NOT refundable under any circumstances.

INTERNATIONAL SHIPPING:

 Shipping to Canada:

 Shipping to Canada is International Shipping regardless of City location to the United States. Therefore, all International charges and fees do apply. We ship USPS International Priority and/or UPS Ground. Shipping quotes are based on the weight of your shipment, your postal code and the delivery method chosen. Please note that there may be additional delays due to customs and other issues out of our control.

Shipping to Other Countries:

TIME WARP, LLC will ship door to door. Quotes given for shipping are an estimate based on size and weight of the order. Estimates may be adjusted if order specifications change after order placement.  Please note that there may be additional delays due to customs and other issues out of our control.

Customs, Duties & Taxes:

***WE DO NOT ALTER PRICE FOR CUSTOMS DECLARATION PURPOSES***

The Customer is responsible for all customs and brokerage charges, duties & taxes.